How much does it cost for shipping fee?
Free shipping for all orders!
When will my order be processed?
All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.
We processes orders between Monday and Friday. Orders will be processed within 1-5business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Please contact us if you do not receive tracking confirmation after 10 business days from the day you completed your payment.
When will I receive my order?
After you have successfully placed your order, our fulfilment team will process your orders in about 1-5 business days.
You can expect to receive your order within 3-6 weeks from the date of purchase.
*Our courier service is unable to provide scheduling of deliveries; therefore we cannot guarantee delivery of your order for a specific time or date. Yet you can rest assured we are working closely with our service partners to allow us to better serve you in the future.
IMPORTANT: We are not responsible if a package is not delivered because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
IMPORTANT: To all of our valued UAE customers
Recently, we are receiving a lot of returned orders due to incomplete shipping addresses. We are informed by our partner carriers that this is due to missing Postal Code, Zip code or PO Box.
Hence we would like to reiterate to all our Customers, specially those from UAE, to kindly provide your complete Shipping Address including your PO Box to avoid further delays in shipment or returned orders.
In the event that your order arrived at your destination country, please directly contact your local post office (it is possible that they could not deliver the parcel to your address due to above reason).
NOTE: Moving forward, we will not be held responsible for any returned orders.